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Customer Services Representative
Ari is part of the customer service team at Velocity Commerce and, with excellent communication and problem solving skills, she is able to assist with customer queries, resolving issues and making sure customers are always delighted with their purchases.
Customer Services Manager
George has nearly ten years’ experience in customer service management. He has previously worked for a large online holiday booking company, where he dealt directly with customer inquiries and managed customer relationships. At Velocity Commerce, George oversees all customer service operations and ensures that the customer service team is equipped with the right knowledge to handle all customer enquiries, by organising special training from Velocity Commerce’s partner brands. George leads the team to deliver the best possible service to customers, ensuring customer satisfaction throughout the business.
Liz has over 15 years’ experience as a business analyst, and has previously held roles that have seen her work as a support officer and an asset management analyst. In Liz’s role at Velocity Commerce she uses system data knowledge to create reports that provide meaningful data and inform business-wide decisions.
Alice studied at the University of Nottingham where she gained a degree in English Language and Literature. After university she wrote scripts for a blogger and freelanced as a proof-reader, business copy proof-reader and academic tutor. At Velocity Commerce, Alice mainly supports with the Majority brand creating instruction manuals, copywriting, listing optimization and product development.
Design & Marketing Executive
James has worked in the design industry since 2012. At Velocity Commerce, James is responsible for the design and development of all graphics and imagery to support marketplace listings as well as managing all aspects of Velocity Commerce’s website, ensuring that it is kept up to date with news and information for potential partners.
Rosie first joined the company as a member of the customer services team, and, having proved herself as a valuable member of staff during a busy Christmas, she is now on a journey to becoming a fully qualified Chartered Institute of Personnel and Development (CIPD) member. Rosie assists the HR manager and is the first point of contact for employees if they have any queries or need advice.
Gemma has more than 15 years’ experience in the Human Resources sector, and manages all HR operations across both Velocity Commerce sites.
Business Intelligence Manager
Stuart comes from a background in demand and merchandise planning for one of the UK’s leading supermarkets, and has extensive experience in improving the efficiency of merchandising and supply chain for retail businesses. Stuart supports with Velocity Commerce’s logistics services, enabling brands to optimise their presence online.
Product Recovery Supervisor
At Velocity Commerce, Aidan manages the product recovery team which looks after returned and faulty stock. When items are returned, Aidan will lead the team to test and if possible fix the products, and he will also produce reports to be sent to suppliers to improve future stock. On top of this, Aidan is at the forefront of the business’ fight to reduce waste – once products have undergone the refurbishment process, Velocity Commerce is able to sell on the refurbished stock, giving a new lease of life to a product that might otherwise have gone to landfill.
Laura has 13 years’ experience as a buyer working in various sectors. She started out as a wholesale buyer then moved into the NHS, working for Royal Papworth Hospital. She joined Velocity for the opportunity to work with major UK brands such as Lego, Sony and Nextbase.
Terry has over ten years’ experience as an operations manager. He ensures that the warehouse is running smoothly day to day and deals with warehouse transfers, Fulfilled by Amazon shipments and stock rotation.
Import & Sourcing Manager
Chris joined the team at Velocity Commerce following 15 years spent working as a senior buyer for a number of companies specialising in online sales, and brings with him a wealth of knowledge across a range of sectors. Chris manages the importing of products as well as finding new logistics solutions to increase efficacy.
With more than ten years’ experience across a range of businesses, in particular multinational retail, Silvia brings to the team the ability to combine strong business insight with an analytical approach and effective management skills. Using her expertise, Silvia is helping to accelerate Velocity Commerce’s global reach, growing sales into new markets and expanding the business.
Adam has a wealth of knowledge and experience in retail and e-commerce, having worked in the industry for more than ten years. Adam spent the early years of his career working as a buyer across a number of companies before becoming an e-commerce consultant. Drawing on his years of expertise in online marketplace algorithms, Adam oversees the optimisation strategy of all Velocity Commerce’s partner content.
PJ Scott & Eddie Latham
Eddie Latham and PJ Scott are co-founders and Directors of Velocity Commerce. With a background in business development, Eddie joined Play.com in 2012 as an eCommerce Consultant. PJ started his career as a buyer for numerous companies, including eBuyer, and held this position at Play.com for more than seven years.
In 2013, PJ and Eddie met and, utilising their combined knowledge of the industry, and with just £1,500 each of their own money, the pair started Velocity Commerce by selling clearance products online out of their homes in Cambridge. They ran the business part-time for the first 18 months and in that time they grew Velocity Commerce into a business turning over £100,000 a month.
The continued growth led PJ and Eddie to make Velocity Commerce a full-time career and they both took voluntary redundancy. Since then, the business has continued to sky-rocket. Today, the business has been named the 92nd fastest growing company in Europe in the FT 1000 report 2019. Eddie and PJ are responsible for identifying new partnership opportunities and oversee all company operations.